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Shipping Information

Thank you for visiting and shopping at Lushfix. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are custom made, and are processed within 5 - 7  business days. 10 days during busy periods. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Contact Support@lushfix.com if your parcel is outside the estimated timeframe.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Destination

Shipment method

Estimated delivery time

Shipment cost

United Kingdom 

EMS - Parcelforce 

14 - 28 business days

Free

United States 

EMS - USPS or Fedex

14 - 28 business days

Free

International

EMS

14 - 28  business days

Free



Delivery delays can occasionally occur. Especially during the Pandemic. As you are aware this would be out of our control. Thank you in advance for your understanding, we appreciate your patience & cooperation if a delay does occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 2 - 4 days..

Customs, Duties and Taxes

Customs and taxes applied to your order. All fees imposed during or after shipping are including in the courier deal with Lushfix (tariffs, taxes, etc.).

Damages

Lushfix is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us and we'll contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

RETURNS & REFUNDS

We strive to deliver you the best in quality and value, We generally do not offer a refund policy on custom-made Lushfix mats and we cannot cancel any custom orders placed after 24 hours of the initial order. By making a purchase, you agree to confirm your custom order. You agree that you have entered your order details correctly at the time of purchase. Please note that all our mats are custom made to suit your individual vehicle, which you specify on your order form (terms in line with consumer contract regulation). This cannot be changed and Lushfix takes no responsibility for any change request made after 24 hours have passed. After this time any change request shall be invalid in most cases.

If a genuine error has been made by us, there is a process to find out exactly what the issue is. Upon receiving evidence of the customer's installations in the form of several full-view images and or videos, replacement mats can be issued due to severe manufacturing faults, severe manufacturing damage, or severely uneven fitting.

  1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
  2. Request your Return Authorization Number and by emailing Support@lushfix.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
  3. To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
  4. Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us 

How long does delivery take?

All orders are produced within 5 - 7 business days. Up to 10 days during busy periods. Delivery times are 14 - 28 days after tracking numbers have been issued. If your order hasn’t arrived in the estimated delivery times, please contact our support team at Support@lushfix.com 

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

We do not take responsibility for the way couriers conduct their business in the destination country. 

Can you provide me with a tracking number?

All tracking number will be emailed to the customer as soon as the tracking information becomes available, Usually 7 - 10 days after ordering.

I've entered the wrong shipping address, can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it is during the production phase and NOT shipped. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 35% cancellation fee to cover restocking material fees and the charges assessed to us for refunds by the credit card companies.

There is a possibility shipment gets delayed due to the latest Omicron situation. This does not happen often and the shipping times above are the most updated lead times at the moment. But you must be aware there is holds that can happen unexpectedly.

Customers in the UK & Europe should expect their order to arrive within 14-30 days but it may take as longer depending on how customs and couriers are dealing with the Omicron situation. This time can vary due to customs & recent complications with COVID-19. 

All customers will receive a tracking number within the first 7 days of their order normally (this will be after production is completed and the order is on its way to you). This may take 10 days.

Please note, tracking numbers will take about 2-5 days to update once they are sent to you. You will recieve your tracking number after production is complete.

We are a U.S and UK based company. That is where the design takes place. However, production for our products is done in the Netherlands, Malaysia, & China at our international facilities.

Fraudulent claims prevention
Lushfix will not be held responsible for any shipments marked as delivered by the courier whatsoever. If a parcel has been marked as delivered for whatever reason, Lushfix considers the order commitment fulfilled, and will not be testified. This is our policy to tackle fraudulent claims. No refunds or replacement orders will be sent if the delivery is marked as delivered to the correct address on the order number file.

Countries we do not ship to are:

 Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Armenia, Ascension Island, Azerbaijan, Bangladesh, Belarus, Belize, Bolivia, Bosnia & Herzegovina, Botswana, Burkina Faso, Cambodia, Cameroon, Chad, China, Colombia, Congo - Brazzaville, Congo - Kinshasa, Estonia, Ethiopia, Falkland Islands, Ghana, Gibraltar, Greenland, Iceland, India, Iraq, Kenya, Kosovo, Kuwait, Kyrgyzstan, Latvia, Lebanon, Liberia, Libya, Liechtenstein, Lithuania, Mexico, Moldova, Mongolia, Montenegro, Mozambique, Myanmar (Burma), Namibia, Nepal, Niger, Nigeria, Pakistan, Palestinian Territories, Papua New Guinea, Philippines, Romania, Russia, Samoa, Senegal, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Sudan, Sudan, Togo, Tonga, Uganda, Uzbekistan, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe

If you have any questions regarding an order you placed or if you have questions prior to ordering, please email us at Support@lushfix.com. Our team is standing by to assist you if you need us!

 

 

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