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Shipping Information

Polite notice 25/11/21

Due to the current disruptions to global shipping, a number of our products are unfortunately delayed. We apologise for any inconvenience this may cause.

We're doing all we can to provide clarity on expected availability dates, but these are subject to change. Dates will vary by region.

Current Lead Times: Updated April 10th 2021

Although the shipping times are improving, orders may have a 10-15 day delay from the times listed below due to COVID-19. Many countries are still not back to normal, but slowly improving globally. We are doing our absolute best to get all shipments delivered ASAP. As you are aware this is out of our control. Thank you in advance for your understanding, we appreciate your patience & cooperation!

Production Time Shipping Time
Standard Shipping 5-7 Days 14-25 Days
Express Shipping 3-5 Days 8-15 Days

  

Customers from the USA. Please refer to the chart above for shipping times. Most orders will arrive faster than the times listed. However, there is a possibility shipment gets delayed. This does not happen often and the shipping times above are the most updated lead times at the moment. 

Customers in the UK & Europe should expect their order to arrive within 14-21 days but it may take as long as 30 days. This time can vary due to customs & recent complications with COVID-19. 

All customers will receive a tracking number within the first 5 days of their order (this will be after production is completed and the order is on its way to you). Please note, tracking numbers will take about 2-3 days to update once they are sent to you.

We are a U.S and UK based company. That is where the design takes place. However, production for our products is done in the Netherlands, Malaysia, & China at our international facilities.

Fraudulent claims prevention
Lushfix will not be held responsible for any shipments marked as delivered by the courier whatsoever. If a parcel has been marked as delivered for whatever reason, Lushfix considers the order commitment fulfilled, and will not be testified. This is our policy to tackle fraudulent claims. No refunds or replacement orders will be sent if the delivery is marked as delivered to the correct address on the order number file.

If you have any questions regarding an order you placed or if you have questions prior to ordering, please email us at contact@lushfix.com. Our team is standing by to assist you!

BE AWARE OF COUNTERFEIT SITES READ HERE 

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