FAQs

WILL THESE FIT MY CAR?

Quality and fit is our top priority. Each set is made to order according to your make and model to ensure perfect fit and supreme coverage. 

IS IT SAFE TO ORDER ?

We are one of the leading producers of custom made mats, Please be aware of other sites that are not affiliated with us whatsoever.

HOW DO I ORDER?

• Click desired colour from main page
• Select your car details on the product page, and click Order Now
• Complete shipping and billing details and pay for your order using any Paypal or Credit/Debit card

We receive your car details and make the mats according to your selection.

 

MY CAR ISN'T IN THE LIST, CAN I ORDER?

Sorry, we require special 3D computer measurements taken at production stage. If your car isn`t in the list, unfortunately we can`t make them. We improve our list of available cars regularly, please check back later. Certain vehicle can be made.. Please check with support if you are unsure.

 

IS IT POSSIBLE TO SEE THE PRODUCTS BEFORE I BUY THEM?

The product page has the identical product presented that you shall receive. Allow a shade or two for colour differences, due to lighting and or device pixelation when viewing. We sell all our items online and do not have an actual retail store which you can visit. Feel free to email us for additional photos or questions. We can usually get back to you within the same day. Or, view our Gallery to see photos that customers have sent in. We have an Facebook and Instagram page with plenty of images. 

 

HOW CAN I PAY?

We support any debit/credit card payments and Paypal. Our website is SSL secured, checked and verified by Visa, Maestro, Master Card. All payments are secured and encrypted to protect your card details. All credit/card payment are processed by Stripe Payments, the best online payment processor on the market.

 

WHY DOES THE DISCOUNT CODE NOT WORK?

Be sure to copy the exact discount code and take into account possible capital letters. Please note that some discount codes do have expiration dates. If you think there is an error with your promotion code, send us an email! Support@lushfix.com.

 

HOW DO I CANCEL OF AMEND MY ORDER?

Please contact us at contact@lushfix.com for any changes or cancelation request only 24 hours after ordering is this possible, as production may have already started after 24 hrs has passed. Please see more information on the refunds and returns page.

 

WHEN CAN I EXPECT MY ORDER?

We try our best to deliver your order within 10-28 working days. Orders placed on weekends or holidays will be processed on the next business day. Please keep in mind we produce your order after payment, we do not simply grab your order from a warehouse. Please understand before you make a purchase with us, these order are custom BUILT TO ORDER. Processing/production time is about 5-7 days. Up to 10 during busy periods. Shipping & delivery time is approximately 14-28 days depending on location.

 

CAN YOU GIVE ME A STATUS UPDATE ON MY ORDER?

Please refer to our main menu and go to "Track My Order" or use a tracking website like 17track.net to track your order progress. Tracking obviously does not update during the Airline transit period.

 

I HAVE NOT RECEIVED AN ORDER CONFIRMATION...

Please check your spam folder. If you can't find the confirmation in your inbox or your spam folder, it is likely you have made a typing error in your email address. The order confirmation is automatically mailed to you within a few minutes from completing your order. If you still cant find your order confirmation after making a purchase, please email us at support@lushfix.com and we will be glad to assist you!

 

IS IT POSSIBLE TO SEE THE PRODUCTS BEFORE I BUY THEM?

We sell all our items online and do not have an actual retail store which you can visit. Feel free to email us for additional photos or questions. We can usually get back to you within the same day.

 

DO YOU SHIP TO MY COUNTRY?

Yes, we offer worldwide shipping on all our products. Using trusted couriers, Lushfix offer door to door delivery for most countries. We ship from origin Europe, Asia or the US. We have production facilities around the globe.

WHAT IF THEY DON'T FIT? OR PARCEL IS DAMAGED?

We offer a 30 days replacement or refund policy to protect your purchase. If you have any issues with your delivery, car mats or quality, please contact us at Support@lushfix.com. we will discuss and rectify your issue.

 

SPECIAL COLORS OR EXTRA STITCHINGS?

Unfortunately not, we can only make the mats as standard, in the colours shown on the website. These colours have been specially selected to suit most car interiors.

 

HOW DO YOU INSTALL?

1. Remove and clean the whole flooring area in preparation for the installation. You want to give it a thorough clean.

2. Start with the front row, driver and passenger mats first and push your seats back so you have plenty of room.

3. Play with the mats to get the shape for installing.

4. Slide the mats in to position, and secure your mats into place by using the built in clips underneath the mats. They slide in to the original plastic interior above the mat. on the sides of the vehicle.
Use the double sided velcro strips that come with your order to fasten down any loose edges.

5. Now push the seats forward and repeat the process for the back row, ensuring the loose edges are folded under the seat and again fasten down any loose edges down with the double sided velcro supplied until they are nicely settle in position.

Any installation problems or fitting issues when installing, please contact support us Support@lushfix.com or use our site live chat for assistance. 

You will receive an installation email just before your delivery is due with tips, guides and a video to show how to install. Super simple !

There maybe some creases from the packaging, this is nothing to worry about and totally normal. The creases will fall out over time. If the packaging is changed for any reason; this could be done during the customs checking process. 

Contact us - 

Support@lushfix.com